HAVE QUESTIONS?

Frequently Asked Questions

LIVING ARCHIVE accepting new clients?

LIVING ARCHIVE thoughtfully accepts new clients via the new client application. To get started, you can apply here.

Do I need a consultation as a new client?

Yes. All new clients are required to have a consultation before any treatments are performed. As a new client, simply book the "hands-on new client consultation". This is a verbal consult paired with physical skin analysis, where we finish with a personal shopping experience to set you up for best practices.

Does LIVING ARCHIVE have a cancellation policy?

Yes. You can view our policy here.

When can I expect my order to ship?

Please allow up to 3 business days for order processing, this excludes weekends and holidays. Once your order ships, you'll receive tracking information via email or text.

What is your return/refund policy?

All purchases at SKIN/CRAFT are final sale.

Should your purchase arrive damaged, you must email SKIN/CRAFT within 24 hours of your shipment arrival with photos of the packaging and items. You can also contact USPS to file a claim for damages.

Does LIVING ARCHIVE offer any trainings for professionals?

Yes, launching very soon! :)

Who designed your website?

The template was made by Studio Zash on Creative Market. All customization was done by LIVING ARCHIVE.

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