HAVE QUESTIONS?
Frequently Asked Questions
LIVING ARCHIVE accepting new clients?
LIVING ARCHIVE thoughtfully accepts new clients via the new client application. To get started, you can apply here.
Do I need a consultation as a new client?
Yes. All new clients are required to have a consultation before any treatments are performed. As a new client, simply book the "hands-on new client consultation". This is a verbal consult paired with physical skin analysis, where we finish with a personal shopping experience to set you up for best practices.
Does LIVING ARCHIVE have a cancellation policy?
Yes. You can view our policy here.
When can I expect my order to ship?
Please allow up to 3 business days for order processing, this excludes weekends and holidays. Once your order ships, you'll receive tracking information via email or text.
What is your return/refund policy?
All purchases at SKIN/CRAFT are final sale.
Should your purchase arrive damaged, you must email SKIN/CRAFT within 24 hours of your shipment arrival with photos of the packaging and items. You can also contact USPS to file a claim for damages.
Does LIVING ARCHIVE offer any trainings for professionals?
Yes, launching very soon! :)
Who designed your website?
The template was made by Studio Zash on Creative Market. All customization was done by LIVING ARCHIVE.